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Recommended Technology Platform

Computer

  • Windows or MacOS Laptop or Desktop – not end of life
  • Hardware age 5 years or Younger

Server

  • Windows Server – not end of life
  • Hardware age 5 years or Younger

Mobile Devices

  • Android or iOS – Mobile Device Management (MDM) and Mobile Application Management (MAM)

Printers

  • Networked Printers - In Warranty Only
  • Print queues and connectivity

Network Equipment

  • Business grade only – no consumer networking devices

Backup - Business Continuity and Disaster Recovery

  • Datto ALTO and Siris devices
  • Datto SaaS backup for M365 (SharePoint, Exchange and OneDrive) and G-Suite

Approved Software List

  • Microsoft Software – Microsoft 365 Apps for Business
  • Microsoft Edge
  • Microsoft Teams
Incident / Service Request Priority Severity
1 - High Service or major portion of a service is unavailable. 2 - Medium Issue prevents user from performing critical time sensitive functions. 3 - Low Issue prevents user from performing a portion of their duties.
Impact 1 - High All users of a specific service. P1 - Critical P2 - High P3 - Medium
2 - Medium Multiple users. Service is degraded but still functional but not operating within SLA specifications P2 - High P3 - Medium P4 - Low
3 - Low One or two users. Service is degraded but still operating within SLAs. P3 - Important P4 - Low P4 - Low