If you're looking for IT support in Aberdeen that goes beyond just fixing things when they break, you're in the right place. Your computers, servers, network and phones are the backbone of your business — but keeping everything running smoothly takes time and expertise that most Aberdeen businesses simply don't have in-house.
More often than not, essential updates get pushed to the back of the queue, security patches don't get installed, and you're left battling preventable outages, network issues and malfunctioning tech.
That's where Alto comes in. As a dedicated IT support provider in Aberdeen, we put a team of trained professionals in charge of your infrastructure. We proactively monitor your systems around the clock, keep things running smoothly, and carry out routine maintenance designed to minimise disruption.
We'll spot and fix issues before they derail your day. We'll also be on hand to answer any tech-related questions from your staff and provide ad-hoc IT consultancy as and when you need it. Think of us as a natural extension of your team – dedicated to bringing you total peace of mind.
As part of our managed IT services, we will have regular account and technical reviews with you so that we can understand your business better and ensure your systems are fully scalable. Knowing that you have a stable and well-maintained IT infrastructure gives you the confidence to grow your business without worrying about whether you have the capacity to meet demand. We have been providing IT support in Aberdeen for over a decade, and many of our clients have been with us for most of that because they see the benefit of having a trusted technology partner to guide them as they grow.
A lot of IT companies wait for you to call them. They're reactive problem solvers, and while they might get the job done eventually, we think there's a better way to deliver managed IT services.
Based on the assumption that you want to maximise productivity and cut down on the time spent complaining about preventable issues, we make every effort to be proactive with our managed IT support packages.
| ALTO Essential | ALTO Premium | ALTO Premium+ | |
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| Maintenance | Maintenance + Remote Support |
Maintenance, Remote Support + On-site Support |
PER PERSON SUPPORT | Service Level Agreement (SLA) |
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Microsoft Updates |
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Managed Anti-Virus / Anti-Malware |
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24x7x365 Infrastructure Monitoring |
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ALTO Approved Backup Monitoring |
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Remote Maintenance |
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Remote Support | VIP RATES |
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Microsoft 365 Backup | VIP RATES |
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On-Site Support | STANDARD RATES | STANDARD RATES |
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Monthly After Hours Remote Call | STANDARD RATES | STANDARD RATES |
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Out of Hours Emergency Call | STANDARD RATES | STANDARD RATES | VIP RATES | MANAGEMENT | Business Support |
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Account Management Meeting | ANNUALLY | QUARTERLY | M365 Monthly Security Health Review |
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ANNUALLY | Technology Business Review | ANNUALLY | QUARTERLY | MONTHLY | INFRASTRUCTURE | Core Infrastructure Support - Main Site | POA | POA |
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Infrastructure Support - Branch Site / Additional Server | POA | POA |
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It depends on the level of service your business needs. At Alto, we offer three packages: Essential, Premium, and Premium+. Each is charged as a per-person monthly fee. Essential covers proactive maintenance, monitoring and patching. Premium adds unlimited remote support and Microsoft 365 backup. Premium+ includes everything in Premium, plus on-site support and quarterly account management. Because every business is different, we'd rather have a quick conversation about what you actually need than quote a number that doesn't fit. Get in touch and we'll put together a plan that matches your requirements and your budget.
Break-fix is reactive - you call someone when something goes wrong, pay for the time it takes to fix it, and hope it doesn't happen again. Managed IT support is proactive. We monitor your systems 24/7, apply security patches and updates automatically, and catch problems before they cause downtime. With Alto's managed IT support in Aberdeen, you pay a predictable monthly fee that covers ongoing maintenance and remote support, so there are no surprise bills when things go sideways. Most of our clients find that this approach not only reduces downtime but also costs less over time than paying for emergency fixes.
Yes. While over 95% of issues can be resolved remotely thanks to the tools we've invested in, we're based in Aberdeen and can send an engineer to your premises when hands-on support is needed. On-site visits are included as standard with our Premium+ package. If you're on our Essential or Premium plans, on-site support is available at standard rates whenever you need it.
Response times are governed by our Service Level Agreement, which is included with every support package. In practice, most remote support requests are picked up within minutes during business hours - our team is always at the support desk ready to help. For critical issues affecting your ability to work, we prioritise accordingly. We also offer out-of-hours emergency support for situations that can't wait until morning.
Absolutely. Many of our clients in Aberdeen have someone in-house who handles day-to-day IT but needs backup for more complex issues, projects, or holiday cover. We work alongside your existing team, handling the monitoring, patching, and security management that's hard to stay on top of when you're also dealing with staff requests. Think of it as giving your IT person a safety net and freeing them up to focus on the work that moves your business forward.
We provide IT support to Aberdeen businesses of all sizes, but we tend to work best with small and medium-sized companies - typically between 5 and 150 users. These are the businesses that benefit most from outsourcing their IT, because they're big enough that technology is critical to daily operations but not big enough to justify a full internal IT department. That said, if you're outside that range, it's still worth a conversation - we'll be upfront about whether we're the right fit.
We work with clients across a wide range of sectors in Aberdeen and Aberdeenshire, including energy services, legal, seafood and food processing, healthcare, charities and professional services. Our approach is to understand how your specific business operates and tailor our IT support around that, rather than offering a one-size-fits-all service. You can see examples of this in our case studies.
Cyber Security is built into everything we do, not bolted on as an extra. As part of our managed IT support, we keep your antivirus and anti-malware definitions up to date, apply security patches as soon as they're released, and monitor your systems around the clock. If a threat is detected, our systems can automatically lock things down - even outside business hours. For businesses that want to go further, we also offer dedicated cyber security services and business continuity solutions through our partnership with Datto, so your data can be restored quickly if the worst does happen.
We start with a consultation to understand your business, your current IT setup, and what's causing you the most pain. From there, we carry out a technical review of your infrastructure to identify any immediate risks or quick wins. Once we've agreed on the right support package, we onboard your systems into our monitoring and management platform — this is typically straightforward and causes minimal disruption to your team. From day one, your staff can contact our support desk for help, and we'll begin proactive maintenance in the background.
We offer a free IT security assessment that gives you a comprehensive look at your current infrastructure and highlights exactly where you're vulnerable. It takes about three minutes, there's no obligation, and you get instant results. It's a good way to see how we think and whether our approach is right for your business before making any commitment.
