Managed IT Services Aberdeen, Managed IT Solutions Aberdeen

Managed IT Solutions That You Can Rely On

Modern businesses rely on their IT infrastructure. Your computers, routers, printers and phones all play an integral part in facilitating the day-to-day running of your operation, but we know that nobody has the time to monitor, maintain and optimise their equipment in-house.

More often than not, essential updates get pushed to the back of the queue, security patches don't get installed and you're left battling preventable outages, pesky network issues and malfunctioning tech.

Outsourcing your IT management solves all of these problems by putting a team of trained professionals in charge of your infrastructure. We'll proactively monitor your systems round the clock, keep things running smoothly and carry out routine maintenance that's designed to minimise disruption.

We'll spot and fix issues before they derail your day. We'll also be on-hand to answer any tech-related questions from your staff, and provide ad-hoc IT consultancy as and when you need it. Think of us as a natural extension of your team – dedicated to bringing you total peace of mind.

Rachel West
Whitelink Seafoods

A Smarter Way To Work

We're all about taking the busy work out of your day. When you engage us to manage your IT infrastructure, we'll help you with:

business individuals seated at a table, actively using smartphones to view graph and data

Managing
Your Costs

With Alto managed services you pay a monthly fee which covers all your remote support needs and ensures your systems are always fully patched and updated. This allows you to budget for your IT costs far more easily. Over 95% of the work we do can be done remotely because of the investment we have made in our support systems; So whether you need IT Support in Aberdeen or elsewhere we can help.

a glowing laptop computer sits in a dark room, illuminating its screen and keyboard

Increased Productivity
Less Downtime

Because we monitor your IT systems 24/7 and apply updates, patches and configuration changes on a regular basis your systems are far less likely to fail. It is far better to catch problems early through such monitoring, than waiting for a major failure, which causes your business operational problems and often takes much longer for us to resolve.

a woman in a hoodie is focused on her work while typing on a computer

Better Cyber
Security

With our technology managing your computers and servers, we can be sure that all the necessary security fixes and Antivirus definitions are current and up to date. This greatly reduces the risk of your business being compromised. In the event your data is compromised, our systems automatically lock the system down no matter the time of day. In addition, we can also implement Business Continuity/Disaster Recovery (BC/DR ) solutions through our partnership with Datto to further protect you by always being able to restore your systems to a fully working state as quickly as possible should the worst happen.

several individuals focused on their computers, working together in a contemporary office setting

Increased
Performance

With automated patching and monitoring, we ensure your systems are running as efficiently as possible. Quite often poor performance is related to an out of date operating system or computer programme. Keeping systems up to date will ensure optimum performance. Automated monitoring ensures that if there is a disk space issue it is resolved remotely with no need for us to interact with your team.

two professionals in business attire holding a clipboard, engaged in discussion in an office setting

Reducing
Costs

When you think of cost, most people think of money; although have you considered something more finite that money – time? Could the time your people are spending troubleshooting IT issues be better utilised. Quite often the perceived ‘quick fixes’ take up the most of your time. Outsourcing this to a team with the expertise to deliver the real ‘quick fix’ frees up your people to invest their time moving your business forward.
Having dedicated onsite IT specialists can be expensive, but with an outsourced managed IT support contract, we will take that need away by fully maintaining your systems for you at much less than it would cost to hire someone. We have over 1400 people who trust our locally based service desk and project engineers to provide IT Support in Aberdeen allowing them to focus on what they do best.

a person focused on typing on a laptop computer, with hands positioned over the keyboard

A Platform
for Growth

As part of our managed IT services, we will have regular account and technical reviews with you so that we can understand your business better and ensure your systems are fully scalable. Knowing that you have a stable and well-maintained IT infrastructure gives you the confidence to grow your business without worrying about whether you have the capacity to meet demand. We have been providing IT Services in Aberdeen for over a decade and many of our clients have been with us for most of that because they see the benefit of having a trusted technology partner to guide them as they grow.

Managed IT Services For Growing Businesses

A lot of IT companies wait for you to call them. They're reactive problem solvers, and while they might get the job done eventually, we think there's a better way to deliver managed IT services.

Based on the assumption that you want to maximise productivity and cut down on the time spent complaining about preventable issues, we make every effort to be proactive with our managed IT support packages.

We take the time to get to know your business properly, and we draw on years of hands-on IT experience to make technical optimisations that'll keep things running smoothly.

We're also hands-on about helping you source reliable upgrades and we use sophisticated tools to monitor your infrastructure 24 hours a day, 365 days a year.

All this means that you spend less time submitting tickets or waiting on hold. Less time fielding complaints from your team or hearing excuses about underperforming tech, and more time doing what you do best.

If you want high quality, realiable managed IT services in Aberdeen, you should give us a call.

What IT Service Options Do I Have?

At Alto, we understand that the needs of your business are not exactly the same as those of others. We have various support options which you can view in the table below. If you like the idea of working with Alto but don't see exactly what you want contact us and we will work with you to identify your needs and develop a plan that best suits your business.

	ALTO Essential	ALTO Premium	ALTO Premium+
	*Maintenance*	*Maintenance + Remote Support*	Maintenance, Remote Support + On-site Support
*PER PERSON SUPPORT*
Service Level Agreement (SLA)
Microsoft Updates
Managed Anti-Virus / Anti-Malware
24x7x365 Infrastructure Monitoring
ALTO Approved Backup Monitoring
Remote Maintenance
Remote Support	VIP RATES
Microsoft 365 Backup	VIP RATES
On-Site Support	STANDARD RATES	STANDARD RATES
Monthly After Hours Remote Call	STANDARD RATES	STANDARD RATES
Out of Hours Emergency Call	STANDARD RATES	STANDARD RATES	VIP RATES
*MANAGEMENT*
Business Support
Account Management Meeting		ANNUALLY	QUARTERLY
M365 Monthly Security Health Review			ANNUALLY
Technology Business Review	ANNUALLY	QUARTERLY	MONTHLY
*INFRASTRUCTURE*
Core Infrastructure Support - Main Site	POA	POA
Infrastructure Support - Branch Site / Additional Server	POA	POA

"While having to make a quick transition as a business from working in the office to working from home, Alto supported and guided us through these challenging times to allow us to work as effectively as possible. Alto provided dedicated support throughout the speedy service of ordering our IT equipment, installation and providing us with guidance on IT security. A great customer focused IT support company that we would highly recommend."

Diane McDonald
Facilities Manager

CLAN Cancer Support

"Alto have been supporting Unity for a number of years with our IT systems. During the recent COVID-19 restrictions, when business continuity was crucial, Alto were able to provide the dedicated support we required. This included effective responses to challenges associated with remote working, additional hardware set ups and general IT support, while going through the same hardships themselves in dealing with the unprecedented situation we all find ourselves in."

Niall Cameron
Senior QHSE Manager

Unity

"We have worked with Alto for over 2 years now and can’t recommend them enough. Their customer service is second to none, staff are friendly, polite and have a vast wealth of IT knowledge. Any time we need assistance there is always someone on hand at the support desk to help and they really do just feel like an extended part of our team. Since working with Alto they have recommended various new working practices that we have now put in place, the main one being that we now have preventative solutions in place rather than reactionary, this in itself has been very reassuring for us. We would highly recommend Alto to any company looking for an excellent IT Support Company."

Rachel West

Whitelink Seafoods

"This was a very urgent job due to 2 computers failing overnight after an update. We received a very competitive quote very quickly and the job was completed to our great satisfaction within 48 hours and the IT expert Ross, who was sent to install the information on the new computers certainly knew his stuff... very satisfied customer."

Carol Baxter
Office Manager

The Law Practice

IT Services That Will Help Your Business Grow

We work with Aberdeen businesses to reduce stress and improve efficiency; giving you time to focus on what’s important.

Managed IT Solutions That You Can Rely On